Terms of Sale

These terms of sale govern the relationship between ZAVRA OÜ (hereafter "we") and the customer (hereafter "client") when ordering a website. By submitting an order and paying the deposit, the client confirms they have read and agree to these terms — these terms take the place of a separately signed contract.

1. Ordering

The client chooses a package, fills in the order form and pays a 50% deposit of the one-time build fee, which books our working time. The order is confirmed once the deposit has been received.

2. Brief, texts and other input

Once the order is confirmed, the client fills in the brief. There are two options for the texts:

The client provides finished texts. The client adds their own texts to the brief.

We write the texts. The client answers the brief questions in full and we write the texts from those answers; the package price does not change. In that case the deadline starts from the fully completed brief and we do not wait for a separate file of finished texts.

The client provides images, logo and contact details in the brief. If the website includes a sizeable list of services or prices, the data must be submitted using our template (Excel / Google Sheets / CSV).

3. Packages, deadlines and pricing

The current packages, base deadlines and prices are listed in the price list. Every package consists of a one-time build fee and a monthly upkeep fee. The displayed prices are final; no VAT is added. The prices and deadline in effect when the order is placed are fixed when it is confirmed.

• Landing page — one-time build fee 249 € + monthly upkeep fee €29 / month, base deadline 1 business day, 1 page (one-pager).
• Multi-page website — one-time build fee 490 € + monthly upkeep fee €49 / month, base deadline 2–3 business days, Up to 5 pages in total, including the homepage.

The base deadline is the time until the first working version is ready.

Simple integrations are included: sending form inquiries to email, Telegram or Google Sheets, and connecting a CRM through a ready webhook or the CRM's standard mechanism. Complex APIs, two-way sync and custom CRM logic are not included. Separate branding, logo design, SEO marketing and company email are not included unless agreed separately.

Landing page and Multi-page website are informational websites. They do not include online-shop functionality: a shopping cart, an e-commerce product catalog or online payments. A regular list of services and prices fits within the package's page count. Online-shop functionality belongs to a separate package that is not currently sold; a client who wants an online shop has to order it as a separate product.

4. Changes

Initial acceptance. After receiving the first working version, the client shares their feedback as one consolidated list — not as individual fixes sent at different times — and it is polished before the website goes live.

Changes during upkeep. Text and image changes made after the website goes live are included in the monthly upkeep fee (see section 5) and are not limited in number, as long as they stay within the website's existing structure and visual style.

New work. The design follows the style and colour scheme the client chose in the brief. A new structure, or changing the chosen design direction (the overall style, not individual elements) after the design is finished, is not a regular change but new work, agreed separately and priced by scope.

5. Payment and upkeep

The displayed prices are final; no VAT is added. The website build fee is separate from monthly upkeep.

The build fee is paid in two parts: a 50% deposit when ordering and the remaining 50% before the website is published (exception: section 8).

Monthly upkeep starts when the website goes live. The first 3 months are mandatory. The client can give written notice to end upkeep once those 3 months have passed; one more paid month follows the notice and the service ends at a billing-period boundary. The earliest end is therefore after 4 paid months, and the minimum total cost is 365 € for a landing page and 686 € for a multi-page website.

Upkeep invoices are due within 7 days of being sent. In case of long-term arrears (over 14 days), we may pause the technical support and further changes provided under upkeep until the arrears are paid.

6. Domain, hosting and handover

The domain (.ee, .eu or .com), its annual renewal and web hosting are included in the monthly upkeep fee while upkeep is active. A premium or already-taken domain is not free. Ownership of the domain belongs to the client. For simplicity and fast setup we register and manage the domain on our own account while upkeep is active; on request we transfer the domain to the client's account free of charge.

The website is built and reviewed at a temporary test address. It is connected to the client's domain (or the domain is registered) once the balance has been received, or when no balance is due under section 8.

When upkeep ends, we hand the website over to the client free of charge before the end date, in this order: (1) we hand over the website files (source code); (2) once the site runs on the client's hosting, we point the domain there and transfer the domain to the client's name; (3) Sitepop hosting then ends and we remove our access.

7. Communication

All project communication and feedback happen in writing through our platform/customer support — no phone calls or long meetings. This keeps every agreement documented and traceable.

8. Delay on our part — time guarantee

The base deadline (1 business day for a landing page, 2–3 business days for a multi-page website) starts once the deposit is paid and the brief is submitted. It is met when we send the client the first working version at the test address.

If we miss the deadline due to a delay on our side, we reduce the website build fee by 50%: the build fee is then 124,50 € for a landing page and 245 € for a multi-page website. Your deposit then covers the full build fee, and no balance payment is due. Monthly upkeep remains at the normal price and separately agreed extra work is not reduced.

Global activation of a new domain (DNS) can take up to 24 hours after the domain is connected — a normal internet process outside our control, which does not count as a delay.

9. Project stalled by the client

If we send the client the finished website for review and the client gives no feedback within 14 days, the work is deemed accepted and we invoice the unpaid part of the build fee. If the client wants changes after that, they are treated as a new order.

10. Order cancellation

Because work starts as soon as the deposit is received and the brief is filled in, a paid deposit is generally not refundable once work has started. A cancellation request submitted before the brief is filled in and work has started is reviewed separately, taking into account any work already done.

11. Limitation of liability

We're liable for the completion of the website in accordance with these terms. We're not liable for indirect damages arising from incorrect or incomplete input (texts, images, data) submitted by the client.

The client is 100% responsible for having the right to use all texts, photos and other materials uploaded to the website (including any necessary copyrights and licenses). If a third party raises a claim about the use of materials, the client — not us — is liable for it.

12. Changes to these terms

These terms may be updated from time to time. Orders already confirmed keep the terms that applied when they were placed; this version applies to orders placed after it takes effect.

13. Contact and business details

ZAVRA OÜ
Email: info@sitepop.eu